Frequently Asked Questions

Product Information

Q: Are your beauty products suitable for sensitive skin?
A: Many of our products are formulated for sensitive skin. Please check individual product descriptions for specific ingredients and recommendations. If you have concerns, we recommend doing a patch test before full use.

Q: How long do your fragrances typically last?
A: Our premium fragrances are designed to last 6-8 hours, depending on skin type and application method. For longer wear, apply to pulse points and consider layering with matching body products.

Q: Do you test on animals?
A: No, we are committed to cruelty-free beauty. None of our products or ingredients are tested on animals.

Shipping & Orders

Q: How long does shipping take?
A: Standard shipping typically takes 3-5 business days within the US. Express shipping options are available at checkout for faster delivery.

Q: Do you ship internationally?
A: Yes, we ship to Canada.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unopened products in original packaging. Due to hygiene reasons, opened beauty products cannot be returned unless defective.

Q: How do I initiate a return?
A: Contact our customer service team with your order number, and we'll provide return instructions and a prepaid shipping label.

Product Care

Q: How should I store my beauty products?
A: Store products in a cool, dry place away from direct sunlight. Keep fragrances in their original boxes to preserve quality and longevity.

Q: What's the shelf life of your products?
A: Most of our products have a shelf life of 2-3 years when stored properly. Check individual product packaging for specific expiration dates.

Have more questions? Contact us and we'll be happy to help!